Communicating With Customers A Blueprint For Service...

Communicating with Customers: A Blueprint for Service Excellence! Course Objectives The steps we will outline in this course are designed to provide a blueprint of sorts to achieve service excellence in any business. Although written for customer service representatives, this course will benefit anyone who serves customers of any type. We will review the most common causes of customer dissatisfaction and provide you with specific solutions to provide the best possible service to your most valuable business asset: your customers! This course is a must for anyone who wants to increase customer satisfaction, loyalty, referrals and the bottom line! After working with this course, you will be able to answer the following questions and more: †¢ What is customer service? †¢ Who are our customers? †¢ What is active listening? †¢ How do we communicate effectively with customers? †¢ How do we solve customer [service] [satisfaction] problems? †¢ What are the characteristics of an excellent customer-service provider? Section One: Customer Service Section One Objectives: †¢ Define the term customer service. †¢ Understand why delivering customer service is a challenge for 21st century organizations. †¢ Identify both our internal customers and external customers. †¢ Evaluate why customer loyalty is important to any organization. T he relationship between a business and its customers  ¬Ã‚ ¬Ã‚ ¬Ã¢â‚¬â€œ is there anything more important to the success of a business than that? 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